What does IT mean in an educational institution?
In the early 90s, IT in an institution meant PCs, Laptops, LAN cabling and often people confused Electricity with IT. A couple of decades later, IT additionally started meaning Software, Mobiles, Apps and probably, more headache (read, work) for a lot of people working in these institutions. Have things really changed? Today, IT " interferes " with almost everything in a campus. None of the functions can work without internet, solutions like Excel or Word, mobile apps or, in our case at O P Jindal Global University, even a food coupon vending machine. We are aggressively pushing IT usage in almost every aspect of a student's life, knowing well that these will bring more and more responsibilities on the small IT team. New skills need to be developed, not just within the IT team but even outside! If most users still panic only when the WiFi fails for an hour or a Projector system fails to connect within 2 minutes, it is not entirely their fault. The essence of